918app takes our responsibility to protect every member's personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and safeguard your information.
Six core principles that shape how 918app manages and protects your personal data every day.
All data transmitted between your device and 918app's servers is protected by 256-bit SSL encryption — the same highest industry standard used by banking institutions.
Your personal data is stored on protected servers with multi-layered access controls, firewalls, and intrusion detection systems operating 24 hours a day.
918app has never and will never sell your personal data to any third party for marketing purposes. Your data belongs to you — it is not our commodity.
You have the full right to access, amend, download, and request deletion of your personal data at any time through your account settings or our customer support.
All data management practices at 918app fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing personal data protection in the country.
Any material amendments to this Privacy Policy will be communicated to you via an in-platform notice or registered email at least 7 days before taking effect.
This Privacy Policy ("Policy") is published by 918app ("we", "Platform") to transparently explain how we collect, use, store, disclose, and protect your personal data when you use our online casino platform, whether via website or mobile app.
We understand that your privacy is invaluable. Your trust in 918app is the foundation of our relationship, and we are committed to handling every detail of your information with the utmost responsibility. This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the processing of personal data in commercial transactions.
By registering or continuing to use the 918app platform, you consent to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of your data.
918app collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, national identity card number (MyKad), date of birth. | Mandatory |
| Contact Information | Phone number, email address, residential address. | Mandatory |
| Financial Information | Bank account number, bank name, e-wallet information. | Mandatory |
| Platform Activity Data | Betting history, transaction records, games played | Automatic |
| Technical Data | IP address, device type, operating system, web browser | Automatic |
| KYC Data | Copy of ID card, verification selfie, proof of address | Required during verification |
918app does not directly collect credit or debit card information. All payments are processed through authorised third-party payment providers that comply with PCI-DSS standards. We also do not collect biometric data such as fingerprints or facial recognition.
Most of our data is collected directly from you when you:
When you use the 918app platform, our systems automatically record certain technical information including your device's IP address, web browser type, operating system, pages visited, and the time and duration of your visit. This data is used solely for security, fraud detection, and platform performance improvement purposes.
918app uses cookies and similar tracking technologies to enhance your experience on our platform. Further details on our use of cookies are set out in Section 6 of this policy.
918app uses your personal data for the following purposes, each of which is lawful and legitimate:
918app does not sell, rent, or trade your personal data to outside parties for marketing purposes. However, in certain limited situations, we may need to share your data with the following parties:
Your data may be shared with third-party service providers we engage to operate the platform, including game providers, payment processors, and identity verification services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.
918app will disclose your personal data to the relevant authorities when required to do so by a court order, valid search warrant, or official request from a Malaysian law enforcement agency. We will fully comply with all such legal obligations.
In the event of a merger, acquisition, or sale of 918app assets, members' personal data may be transferred to the successor entity. You will be notified in advance via a clear notice should any such transfer occur, and you have the right to object or request deletion of your data before the transfer takes place.
Cookies are small text files stored on your device when you visit our website. They allow the 918app platform to recognise your device, remember your preferences, and deliver a better, more personalised experience.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the 918app platform and you may not be able to fully access certain features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 918app:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data in our records.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for portability.
You may withdraw your consent to data processing at any time without affecting any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact the 918app support team via the in-platform live chat. We will process your request within 14 business days.
918app continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
In some situations, your personal data may need to be transferred to or processed outside of Malaysia — for example, when we use cloud services or international technology providers. In such cases, 918app ensures that:
918app retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet applicable legal obligations. General data retention guidelines are as follows:
| Data Type | Retention Period |
|---|---|
| Active account data (name, contact details, identity) | Throughout the active account period + 7 years |
| Financial transaction records | 7 years from transaction date (AML requirement) |
| KYC Documents | 5 years after account closure |
| Activity and security logs | 2 years |
| Customer support communications | 3 years |
| Cookie and session data | 30 days to 1 year depending on cookie type |
Once the retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
The 918app platform is integrated with various third-party game providers and services to deliver the best experience for our members. Please note that when you interact with components operated by third parties — such as live game interfaces or payment windows — the respective provider's privacy policy will apply to those interactions.
918app is not responsible for the privacy practices of any third parties involved. We recommend reading the relevant service provider's privacy policy before providing any additional information to them directly.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) team through the following channels:
We are committed to responding to all privacy enquiries within 7 business days. If you are unsatisfied with our response, you have the right to refer your complaint to Malaysia's Personal Data Protection Department (JPDP).